Terms of Service
Last updated: 19 April 2026
These Terms of Service ("Terms") govern your use of the Monster Hub website at monsterhub.io (the "Site") and any software development, AI agent, consulting, or related services we provide ("Services"). By accessing the Site or engaging us for Services, you agree to these Terms.
1. About us
Monster Hub is an Australian software and AI development agency based at Shop 2/290 Boundary Street, Spring Hill QLD 4000, Australia. References to "we", "us" and "our" are to Monster Hub.
2. Our services
We design, build, deploy and support custom AI agents and related software for business customers. The specific scope, deliverables, timelines, acceptance criteria, and fees for each engagement will be set out in a separate written proposal, statement of work, or order form ("Engagement Document"), which forms part of these Terms. Where an Engagement Document conflicts with these Terms, the Engagement Document prevails for that engagement.
Marketing descriptions on the Site are indicative only and do not constitute an offer.
3. Use of the Site
You agree not to:
- Use the Site for any unlawful purpose or in breach of any Australian law.
- Attempt to gain unauthorised access to the Site, its servers, or any related systems.
- Introduce malware, viruses, or any disruptive or harmful code.
- Scrape, data-mine, or otherwise extract content from the Site in bulk without our prior written consent.
- Use the Site to train machine-learning or AI models except with our prior written consent.
4. Free business analysis
The initial "business analysis" call offered through the Site is provided free of charge and does not create a binding engagement. Information shared on that call is treated as confidential under clause 9 and does not by itself transfer any intellectual property.
5. Fees and payment
- Fees for Services are set out in each Engagement Document and are quoted in Australian Dollars (AUD) exclusive of GST unless stated otherwise.
- Unless otherwise agreed, invoices are payable within fourteen (14) days of the invoice date.
- Overdue amounts may accrue interest at the rate set under the Penalty Interest Rates Act (or equivalent) and we may suspend Services while payment is outstanding.
- Third-party costs (for example, cloud hosting, LLM API usage, domains, or software licences) are your responsibility unless expressly included in the Engagement Document.
6. Client responsibilities
To help us deliver the Services, you agree to:
- Provide accurate information, timely feedback, and the access and cooperation we reasonably need.
- Obtain any consents, licences, or approvals required for us to use the data and materials you supply.
- Maintain appropriate backups of your own data.
7. Intellectual property
7.1 Pre-existing IP
Each party retains ownership of intellectual property it owned before the engagement, or develops independently of it, including our frameworks, libraries, prompts, tooling, internal methodologies, and know-how ("Monster Hub IP").
7.2 Deliverables
On full payment of fees for an engagement, we grant you a perpetual, worldwide, non-exclusive licence to use the custom deliverables we produce for you in the ordinary course of your business. Where an Engagement Document expressly assigns ownership of specific deliverables to you, that assignment takes effect on full payment. Monster Hub IP embedded in a deliverable remains owned by us and is licensed to you on the same basis.
7.3 Client materials
You retain ownership of data, content, logos, and materials you provide to us. You grant us a non-exclusive licence to use those materials solely to deliver and support the Services.
7.4 Case studies
We may reference your name and logo in our portfolio and marketing in a factual, non-disparaging way, unless you tell us in writing that you prefer we do not.
8. AI-specific terms
- Outputs from AI agents and large language models can be probabilistic and may contain errors, omissions, or inaccuracies. You are responsible for reviewing and approving AI outputs before using them in production or external communications.
- We do not guarantee that AI outputs will be fit for any particular purpose, free of bias, or available uninterrupted.
- You must not use deliverables to generate content that is unlawful, defamatory, infringes third-party rights, or breaches the acceptable-use policies of underlying model providers.
9. Confidentiality
Each party will keep the other's non-public information confidential, use it only to perform or receive the Services, and protect it with at least the same care as its own confidential information. This obligation does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
10. Warranties and disclaimers
We will perform the Services with due care, skill, and diligence consistent with professional industry practice. To the maximum extent permitted by law, and subject to the Australian Consumer Law, all other warranties are excluded. The Site and any information on it are provided on an "as is" basis.
Nothing in these Terms excludes, restricts, or modifies rights you may have under the Competition and Consumer Act 2010 (Cth) or other laws that cannot lawfully be excluded.
11. Limitation of liability
- Neither party is liable for indirect, consequential, special, punitive, or exemplary loss, or for loss of revenue, profit, goodwill, anticipated savings, or business opportunity.
- To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with the Services is capped at the total fees paid by you to us under the relevant Engagement Document in the twelve (12) months immediately before the event giving rise to the liability.
- Where liability cannot be excluded but can be limited, our liability is limited, at our option, to re-supplying the relevant Services or paying the cost of having them re-supplied.
12. Term and termination
Each engagement continues until the Services are completed or the engagement is terminated under the Engagement Document. Either party may terminate an engagement immediately by written notice if the other party materially breaches these Terms or the Engagement Document and fails to remedy the breach within fourteen (14) days of written notice. On termination, you will pay for all Services performed up to the termination date.
13. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
14. Governing law
These Terms are governed by the laws of Queensland, Australia. Each party submits to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.
15. Changes
We may update these Terms from time to time. The "Last updated" date above indicates when they were last revised. Your continued use of the Site or Services after a change constitutes acceptance of the updated Terms.
16. Contact
Monster HubShop 2/290 Boundary Street
Spring Hill QLD 4000, Australia
Email: hello@monsterhub.io